Terms and condition of sale

These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related Products and/or services and support sold from this site in the United States, Canada, and foreign countries ("Product") under the Trading Computers brand ("Falcon Systems"). By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement.

Payment terms are within Falcon Systems sole discretion, and, unless otherwise agreed to by Falcon Systems, payment must be made at the time of purchase. We will not be responsible for reporting any transactions to any State or Province other than the State of Wyoming. This agreement may be updated at any time.

We are not liable for loss of use or loss of data as a result of shipping delays or equipment failure.

Title shall pass from Falcon Systems. to you the buyer upon receipt of goods at destination, providing that the goods were not damaged during shipping. You must promptly notify us of goods damaged in shipping and follow the carrier's insurance procedures. We will repair or replace (see "Replacement" below) items damaged in shipping prior to final settlement by the carrier. Third parties designated by the buyer to receive goods do not diminish the transfer of title to the buyer.

You are liable for paying for the product under the terms of this agreement regardless of the success or failure of credit card processing or charge reversal by your credit card issuer. The Laws of the State of Wyoming shall govern all purchases. All purchases have the same legal effect as if they are made in person in our office in Laramie Wyoming. These terms shall be construed and interpreted according to Wyoming State Law. We may elect to move the legal venue to the customer's legal jurisdiction in the event of a dispute. (Note that as of this date there has never been a dispute between Falcon Systems and any other person, business, non-profit, or governmental entity).

Returns Policy

Prior to returning any Product you must obtain approval from us.

Allowable Return Period:

• Desktop computers: 30 days
• Notebook/Laptop computers: 15 days

Terms:

• The return period starts on the day you accept delivery
• The shipping cost will not be refunded.
• You pay to ship it back to us and MUST PROPERLY PACKAGE AND INSURE IT. If it is damaged during shipping, then you must get compensation from the carrier. We will cooperate with your claim processing as much as possible.
• You will not be refunded for items that cannot be resold due to damage, or missing accessories or documentation.
• Used keyboard and mouse items cannot be returned for a refund, they are yours once you touch them.
• Monitor Arrays have the same return policy as Workstations/Desktops
• Monitors, Monitor Arrays, Monitor Stands, and all accessory parts (e.g. video cards, KVM switches) must be returned in their original packaging and with all parts and documentation
• If the exterior is scratched or damaged, then you will be charged for the cost of the case (Workstations/Desktops).
• If a components of a monitor array is scratched/damaged then you will be charged for replacement of that item.
• You will be charged for the replacement of missing parts and cables.
• No refund of special order parts that you requested for your computer.
• Rush Order Fees will not be refunded if the order was executed within the specified Rush Order time period.
• 0% Inspection and restocking fee applies to Workstations/Desktops in the first 30 days unless the computer was defective.*
• 5% Inspection and restocking fee applies to Laptops still in new condition.
• 6% Inspection and restocking fee applies to 2-3 Monitor Arrays.
• 10% Inspection and restocking fee applies to other items < $300 or 5% if > $300.
• If the item being returned came in retail packaging, then an additional 10% charge will be applied if it has been opened.
• Laptops returned that are not in new condition will be credited the market value (our assessed value) based on the condition. We will not accept delivery of items that were shipped after the return policy expires. If our loading dock crew inadvertently accepts the item then it will be held for you until you have the item picked up at your expense.

*A defective computer is one that does not operate the way it was designed to operate. If the computer was ordered with Vista then problems with Vista do not constitute a defect in our product. If the customer finds some aspects of the computer undesirable, but it is a normal condition, then that does not constitute a defect. Lack of compatibility with some peripherals does not constitute a defect.

Who pays for shipping

You pay to return the computer to us for a refund.

Replacement Policy

In very rare situations, a customer may have a computer that has requires more than one or two repairs. This usually occurs because the problem was not correctly diagnosed or the repair person incorrectly performed the repair (or both). May of these circumstances are beyond our control and we ask you the customer to be patient with the process. All efforts possible will be employed to prevent the need for, and shorten the duration of multiple repair circumstances. We may elect to transfer and re-use high-cost low-turnover components (e.g. Opteron 280 CPUs). Computers will be completely replaced under the following policy:

Computers will be replaced when any one of the following conditions are met:

1. No computers containing a significant cost in special order parts will be replaced.
2. Your computer does not meet your needs and the purchase was based on in-accurate information or recommendations from our Website, or from a written communication from us.
3. Significant shipping Damage.
4. The computer does not meet the Website posted performance specifications or functions.
5. You received a different item or an uncorrectable configuration error, such as a single CPU computer rather than a dual CPU computer.
6. During the first 2 weeks after you receive your computer, we will usually replace it with a new computer after 1 unsuccessful repair, unless the second repair is fast and very simple.
7. During the first 30 days after you receive your computer, we will usually replace it with a new computer after 2 unsuccessful repairs, unless the third repair is fast and very simple.
8. During the first 60 days after you receive your computer, we will usually replace it with a new computer after 3 unsuccessful repairs, unless the fourth repair is fast and very simple.
9. During the first 90 days after you receive your computer, we will usually replace it with a new or factory re-furbished computer after 4 unsuccessful repairs, unless the fifth repair is fast and very simple.
10. During the first 9 months after you receive your computer, we will usually replace it with a factory re-furbished computer after 4 unsuccessful repairs, unless the fifth repair is fast and very simple.
11. After 9 months, computers are generally not replaced.

Responsibility for Damage

Alternative Policies